Refund & Return Policy
We want you to love our natural beauty products. Here's everything you need to know about returns and refunds.
Quick Overview
24-Hour Window
Report issues within 24 hours with video proof
Video Proof Required
Opening video mandatory for claims
Team Review
Eligibility decided by our team
Important Notice - Video Proof Required
All return and refund requests must be raised within 24 hours of delivery with proper video proof:
- • Damaged Products: Unboxing video showing the damaged condition
- • Missing Products: Complete unboxing video from package opening
- • Product Issues: Before and after usage videos/photos
Without proper video evidence, claims cannot be processed.
Return Eligibility
Eligible for Return (With Video Proof)
- • Products with manufacturing defects (with unboxing video)
- • Wrong item received (with unboxing video)
- • Damaged during shipping (with unboxing video)
- • Missing products (with complete unboxing video)
- • Products causing face problems (with before/after photos/videos)
Not Eligible for Return
- • Claims without proper video proof
- • Claims raised after 24 hours of delivery
- • Opened products without valid reason
- • Products without original packaging
- • Gift sets with missing items (no video proof)
- • Custom or personalized products
Video Proof Requirements
For Damaged/Missing Products
- • Record complete unboxing from package opening
- • Show package condition before opening
- • Clearly show all items inside
- • Highlight damaged or missing items
- • Video must be continuous (no cuts)
- • Good lighting and clear audio
For Product Issues
- • Before usage: Clear photos of skin condition
- • After usage: Photos showing the problem
- • Video explaining the issue
- • Product packaging and batch details
- • Timeline of usage documented
- • Medical consultation if severe
How to Raise Return/Refund Request
Record Video Proof
Record unboxing video or before/after photos within 24 hours of delivery as per requirements above.
Contact Us Immediately
Email us at [email protected] or call +91-9876-543-210 within 24 hours with your video proof.
Team Review
Our team will review your case and video proof to determine eligibility within 24-48 hours.
Resolution
If approved, we'll process your return/refund or send replacement as per your preference.
Refund Information
Refund Methods
- • Original payment method (preferred)
- • Bank transfer (for cash payments)
- • UPI transfer (instant)
Processing Times
- • Team review: 24-48 hours
- • Net Banking: 3-5 business days
- • UPI/Wallets: 1-3 business days
Exchanges
Exchange Policy
We offer exchanges for wrong sizes, colors, or defective products within 24 hours with proper video proof.
- • Video proof mandatory
- • Same product category only
- • Price difference may apply
- • Team approval required
Damaged Product Exchange
For damaged products, unboxing video is mandatory. Claims without proper opening video will not be processed.
Special Circumstances
Face Problems with Products
If you face any problems with your skin after using our products, provide proper before and after pictures/videos. Our team will review and decide eligibility based on evidence provided. Claims must be raised within 24 hours.
Damaged/Missing Products
Report damaged or missing products within 24 hours of delivery with complete unboxing video. Without proper opening video, claims cannot be processed. Video must be continuous and show the entire unboxing process.
Customer Support
Call Us
+91-9876-543-210
24/7 for urgent claims
Live Chat
Available on website
Instant support