Frequently Asked Questions

Find answers to common questions about our natural beauty products, orders, and services.

Still have questions? Contact our support team

Quick Help

Shipping Info

Return Policy

Contact Support

Live Chat

1
Products & Ingredients

2
Orders & Payment

3
Shipping & Delivery

4
Returns & Refunds

5
Account & Website

6
Beauty Tips & Usage

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Contact Support Team

Frequently Asked Questions

Quick Help

Shipping Info

Return Policy

Contact Support

Live Chat

1
Products & Ingredients

Are your products 100% natural?

Are your products suitable for all skin types?

Do you test on animals?

What is the shelf life of your products?

2
Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

Do you offer Cash on Delivery (COD)?

Is my payment information secure?

3
Shipping & Delivery

How long does delivery take?

Do you offer free shipping?

Can I track my order?

What if I’m not available for delivery?

4
Returns & Refunds

What is your return policy?

How do I return a product?

Can I return opened products?

How long do refunds take?

5
Account & Website

Do I need to create an account to place an order?

How do I reset my password?

How do I update my account information?

Is my personal information safe?

6
Beauty Tips & Usage

How do I choose the right products for my skin type?

Can I use multiple products together?

How often should I use face masks?

What’s the correct order to apply skincare products?

Still Need Help?

Call Us

Email Us

WhatsApp

Frequently Asked Questions

Quick Help

Shipping Info

Return Policy

Contact Support

Live Chat

1Products & Ingredients

Are your products 100% natural?

Are your products suitable for all skin types?

Do you test on animals?

What is the shelf life of your products?

2Orders & Payment

What payment methods do you accept?

Can I modify or cancel my order?

Do you offer Cash on Delivery (COD)?

Is my payment information secure?

3Shipping & Delivery

How long does delivery take?

Do you offer free shipping?

Can I track my order?

What if I’m not available for delivery?

4Returns & Refunds

What is your return policy?

How do I return a product?

Can I return opened products?

How long do refunds take?

5Account & Website

Do I need to create an account to place an order?

How do I reset my password?

How do I update my account information?

Is my personal information safe?

6Beauty Tips & Usage

How do I choose the right products for my skin type?

Can I use multiple products together?

How often should I use face masks?

What’s the correct order to apply skincare products?

Still Need Help?

Call Us

Email Us

WhatsApp

1
Products & Ingredients

2
Orders & Payment

3
Shipping & Delivery

4
Returns & Refunds

5
Account & Website

6
Beauty Tips & Usage